- What are my delivery options to the UK and how much do they cost?
- What are your despatching hours?
- What are my delivery options outside the UK and how much do they cost?
- When will you despatch my order?
- Can I use an alternative delivery address?
- Can I Track My Delivery?
- I’ve Missed My Delivery?
- Will I need to sign for my delivery?
- Can I Collect My Order?
- Overseas Orders, VAT and Import Duties
- What countries do you deliver to?
- Missing or Damaged Delivery?
Standard delivery is 2-4 days from the date of despatch – £3.50
Next Working Day – £6.00 (Please note that the Next Working Day option is only available if all the items you are trying to order are in stock. Orders must be placed before 3pm Monday – Friday to be despatched the same day.)
Please note. We cannot offer our next working day option to certain remote locations including some parts of the Scottish Highlands, Belfast and Northern Ireland.
We despatch Monday – Friday from 9.00am to 5.00pm. As mentioned above, Next Working Day orders must be placed by 3pm to be despatched that day.
We offer two levels of service depending on how quickly you need your order delivered.
Standard International method is suitable for all orders to be shipped outside the United Kingdom. We use DPD International (part of the Geopost group) and ParcelForce Worldwide, delivery takes 3-31 days from despatch dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
This shipping method is suitable for all orders to be shipped outside the United Kingdom. Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel
All orders will be shipped as soon as all the items are available – subject to payment authorisation.
Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
Please note: At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
Please Note. The Billing address must be the address your payment card is registered to. PO Box addresses may not be accepted. Unfortunately for PayPal customers we can only ship to your registered billing address. This restriction is a fraud prevention measure issued by PayPal and is beyond our control, sorry.
Yes, when we despatch your order we will email you with the tracking details.
Tracking details will not appear or update on the Royal Mail Web Site until the parcel has entered into their schedule approx.24 hours after despatch has been actioned
For Royal Mail parcels which have been attempted to be delivered and returned back to the customer’s local Royal Mail collection office. The Royal Mail collection depot must be contacted/visited by the customer’s themselves providing proof of id and calling card. This is the customer’s responsibility to check if parcel being held at their depot, and to arrange to collect the goods.
If your order is small, light and relatively inexpensive, and you choose to have it sent to you via our Standard or Express services, it will be delivered to you via Royal Mail Tracked 48 or Royal Mail Tracked 24 and should be delivered with your normal mail.
Larger, expensive items and Next Working Day orders will be sent via our chosen couriers DPD, and will normally require a signature.
Yes of course, if you live locally and want to pop into the shop to pick up your order that’s fine.
Just select “collection” as your delivery option when you checkout and we’ll email you when we’ve picked it and it’s ready for collection.
Our store is located at:
5 Jubilee Way
For more information and detailed directions please see our shop website – www.thesimplygroup.com
If your delivery country is inside the European Union then your order will be subject to VAT (Value Added Tax) at the current rate.
Unfortunately goods purchased by mail order, including internet sales, are excluded from the Government’s tax free shopping scheme. We are therefore unable to provide a VAT 407 reclaim form for goods delivered within the EU that you intend to export. For more information please visit https://www.gov.uk/tax-on-shopping/taxfree-shopping
For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.
Some countries (including but not limited to Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.
We deliver to many popular destinations such as the United Kingdom, United States, Ireland, Japan, Germany, Scandinavia and France. For a comprehensive list click here.
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email CustomerCare@TheSimplyGroup.com or by calling us on 0844 567 7070.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from despatch, after this period has passed we can re-send the goods.